Even when there may only be a handful of employees, the responsibilities of being a household employer are similar to that of a human resources department at any company – leaving many household managers feeling like an HR department of one. Even for just one employee, there is a great deal of care that must go into handling these employment relationships properly and abiding by applicable labor laws – or risk being held liable for noncompliance.

When working with TEAM, our clients receive ongoing guidance, coaching, and support from a seasoned HR professional to both set the employment relationship up for success and ensure any HR matters that may arise are handled in a way that minimizes the likelihood of issues and potential claims.

Employee onboarding services

Transitioning household service providers to TEAM is fast and seamless. Onboarding includes pre-employment screenings (completed by TEAM) and a simple enrollment process.

Pre-employment screenings

A critical aspect of hiring involves conducting post-offer, pre-employment screenings to authenticate a candidate’s identity, history, and legal right to work in the U.S. This includes:

  • Verifying the employee’s eligibility to work in the U.S.
  • Conducting a comprehensive criminal background check
  • Performing other role-dependent checks as needed

Seamless transition of employment

Once the screening is complete, TEAM becomes the W-2 employer of record through a simple enrollment process that is designed with a consultative approach to maintain consistency with the current setup while adhering to the latest employment laws and regulations. A few of the steps TEAM takes include:

  • Ensuring proper W-2 employee classification and FLSA exempt status
  • Setting up payroll accounts and ensuring continuity with the current payroll schedule and frequency
  • Developing employee documents such as new hire engagement letters, custom offer letters, NDAs, and confidentiality agreements
  • Supplying mandatory employer notices in line with all government requirements
  • Providing comprehensive project management with proactive updates regarding onboarding status

Ongoing HR support, coaching, and management

TEAM provides ongoing HR support and management throughout the employee lifecycle, at no additional cost to clients. Our team of HR experts closely monitors changes in employment law and quickly deploys policies and strategies to mitigate employment liability.

Additionally, we provide services throughout the employee lifecycle that are designed to improve employee satisfaction and increase retention.

Coaching, mediation, and HR investigations

HR complaints deserve careful, accurate investigations. Regardless of severity of the issue, TEAM provides coaching, mediation, and interpersonal support that aims to foster positive working relationships.

Our professionals have experience handling diverse investigations into allegations that involve:

  • Harassment
  • Discrimination
  • Hostile work environments
  • Interpersonal matters and other worksite issues

Claims management

Our HR professionals have ample experience managing various employment-related claims, including those for:

  • Disability
  • Workers’ compensation
  • Unemployment

Administration of employment policies and training

Not only does TEAM abide by all employment laws and regulations – including those established by each state and jurisdiction – we can help create custom, compliant policies that align with the desired employment terms. This includes:

  • Creating detailed job duties and expectations documents that explain what is expected of employees and what they can expect in return
  • Developing workplace policies, providing employee handbooks, and consulting on time off policies
  • Administering mandated policies (by states, cities, and counties), including paid sick leave, required benefits, and leaves of absence
  • Complying with regulations such as providing required harassment prevention training (where applicable) and filing mandatory reports for pay data and EEO-1 reports

Best practices for hiring household employees

For clients who currently partner with TEAM, we can offer support for clients hiring new or additional employees, to ensure employment is handled compliantly from start to finish. Our expertise includes:

  • Guidance on writing job listings that will attract the right applicants
  • Resources for sourcing and selecting candidates, with clients making all hiring decisions
  • Providing interview best practices and tips for checking professional references

Compliant employment terminations

When employment must be terminated, one of TEAM’s HR professionals can carry out the termination and ensure compliance with all legal requirements and best practices, including:

  • Issuing final paychecks compliantly
  • Providing required notices
  • Communicating and administering COBRA options when applicable

Learn more about our outsourced HR services for household staff

Fill out the form to connect with TEAM and learn more about how to get access to HR experts who will ensure employee issues are proactively managed and will also keep abreast of changes to employment law – so you don’t have to.



We’ve been working with TEAM for 6+ years. Their customer service and knowledge of employment law is exceptional. I can depend on their team to provide proper guidance in employee-related matters where the trust could be compromised. The staff is extremely professional and courteous.

– Trust Officer