Leadership Team

TEAM Risk Management Strategies is part of a family of companies, TEAM Services Group, which provides a variety of household employment solutions across the United States. We believe in the value of self-direction – allowing individuals and families to work with who they want in their homes – and therefore aim to facilitate choice and independence, delivered with the highest standards of quality and security.


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Rachel Green


Rachel brings to TEAM her experience working in Fortune 50 companies across client services, operations, strategy, and business development. Rachel is passionate about delivering high-quality service and outstanding experiences for clients, partners, and team members alike. Rachel joined TEAM as Director of Client Services and also previously served as TEAM’s Chief Operating Officer. Rachel holds an MBA from the Stanford Graduate School of Business and a BA from Harvard University.

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Josh Greenberg


Josh has been a founder, executive, investor and board member in a variety of related businesses and brings extensive experience in risk management, outsourced business processes and caregiver services to TEAM. His most recent companies include a financial services firm serving patients and caregivers and an insurance services company, both of which expanded via a focus on providing fanatical client service. Josh received his MBA from the Stanford Graduate School of Business.

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Cullen Knights

CFO and Head of Strategy

Cullen has an extensive background in strategy and financial consulting, with experience across industries, including multiple leading healthcare and service businesses. He brings a passion for results and client service to TEAM. Cullen holds an MBA from the MIT Sloan School of Management and a BA from Dartmouth College.

Anchi Chern

Chief Operating Officer

Anchi brings a passion for designing and scaling outstanding service delivery organizations and growth platforms to TEAM. Prior to TEAM, he served as a strategic advisor, investor and operating executive across a variety of industries including communications, media and technology. Anchi holds an MBA from Harvard Business School and BSBA from Indiana University.

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Cheryl Severson, PHR

Chief Customer Officer | Head of HR

Cheryl oversees TEAM’s client service, human resources, and compliance functions. She joined TEAM in 2014 as the company’s HR Manager and also previously served as Director of Client Services and HR. Cheryl brings nearly 20 years of experience delivering client-focused solutions and HR expertise to companies of all sizes and across several industries. She combines her passion for providing impeccable service and account management with her strategic HR thought partnership. Cheryl holds a Bachelor of Arts degree in Communications from San Diego State University.

Sean Conroy

Director of Technology

Sean oversees the people, processes, and technology within TEAM’s IT department. He is a technology leader who has been in the industry for more than 20 years. His philosophy is to empower end-users through the use of technology and automation to give employees the time and ability to have a larger impact on the overall business. Sean began his career in consulting and has worked in a myriad of industries including construction, healthcare, transportation, and legal. Sean holds a Bachelor of Business Administration with an emphasis in Information Systems from Pacific Union College.

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Julian Peña, CCWP

Senior Client Services Manager

Julian oversees TEAM’s Client Service operations. He is passionate about enabling operational efficiency, creating outstanding customer experiences, and helping his team to deliver timely and accurate payroll solutions. Coming most recently from the staffing industry, Julian brings to TEAM management experience across payroll, client service, and operations. He is a Certified Contingent Workforce Professional.

Erica Cary

Payroll & Tax Manager

Erica oversees TEAM’s Payroll and Payroll Tax operations. She brings to TEAM 15 years of experience in the payroll and tax accounting industry. Erica has extensive knowledge in payroll operations and payroll system implementations, multi-jurisdictional payrolls, timekeeping systems, and payroll tax compliance. She brings an enthusiastic approach to providing excellent customer service by ensuring deadlines are met accurately and efficiently.

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Donelle Horton

Business Solutions and Analytics Manager

Donelle joined TEAM in 2015 as an Administrative Assistant and has since held a number of roles spanning operations, payroll, and client service, and most recently served as  Chief of Staff. Donelle’s current responsibilities include acting as the subject matter expert for TEAM’s core systems, as well as providing company-wide support across operations, reporting, and technology. Donelle brings an analytical perspective and passion for process improvement to her role and supports TEAM’s values through a dedication to creative problem solving and customer service.

Kelly Smith


Kelly oversees TEAM’s accounting department. She brings over 20 years of accounting experience from international organizations in both privately held and publicly traded companies that span several industries. She brings her passion for people, mentorship, and drive for process improvement. Kelly holds a Bachelor of Science degree in Sustainable Performance Management from Manchester Metropolitan University and CIMA professional qualification.

Emily Hawkes

People and Operations Manager

Emily oversees TEAM’s operations in San Diego. She joined TEAM in 2019 and brings with her over ten years of experience managing projects, leading system implementations, and providing excellent customer service. She combines her passion for empowering employees and her exceptional attention to detail to maintain a compliant and welcoming office environment. Emily holds a Bachelor of Science degree in Business Administration with an emphasis in Management from San Diego State University.

Shanna Hawley

Senior Manager, Service Operations and Compliance

Shanna leads service operations and compliance initiatives at TEAM. She brings a background in project management, engineering, and analytics from her experience working with dozens of agencies and firms across the private and public sectors. She is passionate about developing and delivering efficient solutions for mission-driven projects and is focused on continual improvements and proactive compliance within TEAM. Shanna holds a Bachelor of Science degree in Civil Engineering from the University of Virginia and is a certified Project Management Professional (PMP).

Ryenn Mancuso

Director of Private Family Services

Ryenn oversees the Private Family Services group at TEAM. She has experience in the areas of client services, business strategy, operations, and consulting having worked with organizations across the public and private sectors. Prior to joining TEAM, she held positions with a global investment bank and boutique economic consulting firm. Ryenn graduated summa cum laude from the University of Arizona with a BSBA in Finance.


We’re friendly in those photos, but we’re even friendlier in person.